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Shipping & Delivery

By Admin
• 11 articles

Where Is My Order?

Mail Orders Shipped Via Canada Post Mail orders will be shipped within 24 - 48 business hours after we've received your payment. You'll get an email with your tracking information once it's shipped. Afterwards, you'll be able to track the package on Canada Post's website and see updates on its progress. Please be aware that we have no additional information regarding your package location beyond what is displayed on the tracking page. The tracking link provided is the same information accessible to us and Canada Post. Canada Post may not always scan your package immediately upon shipment, however, if you have been given a tracking number, your package has been shipped, and you should see updates as the package reaches its next checkpoint. On occasion, Canada Post may experience delays, however, most orders are delivered within 6 business days from the initial ship date. You can check out Canada Post delays here! If your order is not delivered by the 10th business day in transit, please don't hesitate to reach out to a live agent, and we would be happy to investigate this for you and work towards a resolution. *Please reach out to us prior to contacting Canada Post. Please Note: It is the customer's responsibility to ensure that a valid shipping address has been provided, as we cannot guarantee delivery to an incorrect address. Canada Post Package Marked Delivered Sometimes Canada Post will prematurely update the tracking as delivered prior to actually delivering the parcel. If Canada Post's tracking shows that your order has been labelled as "delivered," but you have not physically received the package yet, we ask that you please wait 48 hours after this update to ensure the order is delivered. If you do not receive your order within 2 business days of being 'delivered', please let us know and we will look into this on your behalf! Same-Day & Next-Day Delivery Orders If your same-day or next-day delivery order has not arrived within the outlined delivery time frame, check in with a live agent and we can provide an ETA from our local courier for you. Live tracking is not currently available for our Same Day and Next Day Delivery service, however, you will receive a text/call to notify you of the pending delivery. Check out the following help articles for our delivery waves: Same-Day Delivery in Vancouver Same-Day Delivery in Ontario Next-Day Delivery in the Greater Toronto Area IMPORTANT NOTE: Please be advised that if there are any issues related to your payment -- I.e. a manual payment is sent but an order number is not included; payment is sent to the wrong email; the wrong amount is sent – this could result in your delivery being delayed. Please ensure all Payment Instructions are followed in order to ensure you receive your delivery as soon as possible. *Please note that it’s the customer’s responsibility to provide a complete and valid delivery address and name to ensure a successful shipment.

Last updated on Dec 24, 2025

What Are Your Shipping/Delivery Options & Fees?

Outline of the various shipping options & fees 📦 SHIPPING GUIDE Welcome to our shipping guide! We want to make sure you have all the information you need to choose the best shipping option for your order. Below is a quick and simple guide to our various shipping/delivery options and fees. 🚚 STANDARD SHIPPING Fee: $10 on orders ≤ $200 ​FREE on orders over $200 ​Method: Canada Post (Expedited) ​Insured? No Our standard shipping option is perfect for those who are not in a rush to receive their order. For orders under $200, there is a flat fee of $10. However, if your order is over $200, you can enjoy free shipping! We use Canada Post's Expedited service for this option, which typically takes 2-7 business days for delivery. Please note that this option does not include insurance. QUICK SHIP Fee: $14.99 on orders ≤ $300 ​FREE on orders over $300 ​Method: Canada Post (XpressPost) ​Insured? No Need your order a little faster? Our Quick Ship option might be the perfect choice for you. For orders under $300, there is a flat fee of $14.99. But if your order is over $300, you can enjoy free shipping! We use Canada Post's XpressPost service for this option, which typically takes 1-3 business days for delivery. Please note that this option does not include insurance. ✅ INSURED SHIPPING Fee: $19.99 flat rate ​Method: Canada Post (XpressPost) ​Insured? Yes For those who want extra peace of mind, our Insured Shipping option is the way to go. For a flat rate of $19.99, your order will be insured during transit. We use Canada Post's XpressPost service for this option, which typically takes 1-3 business days for delivery. This option is perfect for high-value orders or those who want added protection for their package. 🏠 LOCAL SAME & NEXT DAY DELIVERY Fee: $10 on orders ≤ $200 ​FREE on orders over $200 ​Method: Local Courier If you live in the local area and need your order as soon as possible, our Local Same & Next Day Delivery option is the way to go. For orders under $200, there is a flat fee of $10. But if your order is over $200, you can enjoy free delivery! We use a local courier service for this option, which delivers within the same or next day. We hope this guide has helped you understand our shipping options and fees. If you have any further questions, please don't hesitate to reach out to our customer support team. Happy shopping!

Last updated on Dec 24, 2025

Same-Day Delivery Coming to the Okanagan Valley!

We’re launching same-day cannabis delivery across the Okanagan Valley, including Kelowna and Vernon We’re excited to announce that same-day delivery is launching soon in the Okanagan Valley! Whether you're in Kelowna, Vernon, or surrounding areas, getting your favourite cannabis products just got a whole lot faster and more convenient./ 📍 Where We Deliver We’re starting with select zones across the Okanagan, including but not limited to: - Kelowna - Vernon - West Kelowna, Peachland, and more coming soon! 🕒 How It Works 1. Place your order before the cutoff time (typically 12 PM local time). 2. Select "Same-Day Delivery" at checkout. 3. Receive your order that same evening, right to your door. Stay tuned for detailed delivery windows and tracking features as we roll out across the region! 📦 What Can Be Delivered? Everything you know and love! Same-day delivery is available for a wide selection of: - Flowers - Vapes - Edibles - Concentrates - Pre-rolls … and more! Some restrictions may apply due to product availability and location. 🛡️ Discreet & Professional Our delivery partners are local, professional, and follow all legal guidelines for cannabis delivery in British Columbia. 🔔 Stay in the Loop We’ll be announcing our official launch date soon! Be sure to subscribe to our newsletter and follow us on social media so you don’t miss the drop. Fast, local delivery is on the way — stay tuned!

Last updated on Dec 24, 2025

Do You Offer Same-Day Delivery in Vancouver?

How do I place an order for delivery in the Lower Mainland? XPG is proud to present our Same-Day Delivery option 7 days a week for members located within Vancouver and the Fraser Valley. To take advantage of this convenient delivery service, please submit your payment before the cut-off times as follows: 7 Days A Week ~ NEW WAVES AVAILABLE - Orders made by 8:30 AM will be delivered between 9:30 AM – 12:30 PM - Orders made between 8:30 AM - 11:30 AM will be delivered between 12:30 PM – 3:30 PM - Orders made between 11:30 AM - 2:30 PM will be delivered between 3:30 PM – 6:30 PM - Orders made between 2:30 PM - 5:30 PM will be delivered between 6:30 PM – 8:30 PM - Orders made between 5:30 PM - 8:00 PM will be delivered between 8:30 PM – 12:00 AM If your order is placed and payment processed after the same-day cut-off, it will go out with the next days' first run of packages. ​ *Please note, Same Day Delivery is unavailable on holidays These windows are subject to change. HOW DO I PLACE AN ORDER FOR DELIVERY? 1. Locate the "Filter By Shipping" option at the top right side of any category page**,** and make sure that your address is entered. - From here, select your preferred delivery option(s): Select only XpressGrass West (same-day delivery) option OR Select both options for maximum product availability! - Then, start shopping! Add your products to your cart and proceed to checkout. - While completing the checkout process, please ensure that “Same-Day Delivery” is selected. We require that you provide a local cellphone number - your courier will call to confirm delivery, and you will recieve a text notification 15 minutes prior. We have added new payment instructions for Same-Day delivery, please ensure that you read and follow them closely. Same-Day orders are shipped via an independent courier service. Please be discreet, respectful, and avoid prolonged interaction with your delivery person. Reminder: COVID-19 precautionary measures remain in effect, please respect social distance protocol. Details Same-Day deliveries are only available within the designated delivery zone: Vancouver, West Vancouver, North Vancouver, Burnaby, New Westminster, Coquitlam, Port Moody, Port Coquitlam, Surrey, Delta, Ladner, Tsawwassen, Richmond, Langley, Pitt Meadows, Maple Ridge, White Rock, Abbotsford, and Mission. IMPORTANT NOTE: Please be advised that if there are any issues related to your payment -- I.e. a manual payment is sent but an order number is not included; payment is sent to the wrong email; the wrong amount is sent – this could result in your delivery being delayed. Please ensure all Payment Instructions are followed in order to ensure you receive your delivery as soon as possible.

Last updated on Dec 24, 2025