Safety & Privacy

How Do I Leave a Product Review?

We would love it if you could help us, by reviewing products that you have recently purchased. Your product reviews can greatly help us and other customers make informed decisions when making a selection. Plus, as a thank you, you can earn points for discounts on future orders! Once you have placed your order, you will receive an email from us that links you to your order history. View your past orders & select each product in your order to visit the product page and leave a review. Alternatively, you can visit the product page and leave a review there, just make sure to log in first! For every approved review you complete (ex: each product in your order), you will receive 25 points that can be redeemed at checkout on future orders. Please keep in mind that reviews must be submitted within 30 days of completing your order and that products that are out of stock or no longer on our website cannot be reviewed. To view your order history and leave a review, head to 'My Account' and click on the 'ORDERS' section. Look for the order you want to review and click on 'VIEW'. This will show you the items you recently purchased, and you can then leave a review for each available product Happy reviewing!

Can Someone Tell What's In My Package?

At XpressGrass, we take our customers' privacy seriously. We understand that discretion is essential; whether your order is delivered by courier or mail, we make sure to maintain it throughout the entire ordering process. We vacuum-seal and use smell-proof packaging for all orders to ensure our packages are discreet. We take extra care to ensure that our packaging is nondescript and looks like any other regular mail. You can trust us to keep your privacy safe, and there won't be any mention of our company name or branding on our parcels. If you have any more questions or concerns about our packaging or shipping methods, our live agents are always available to give you more information. We are here to make your shopping experience seamless and worry-free.

Is XpressGrass reliable to shop with?

As a legitimate organization, our main priority is to provide Canadians with high-grade cannabis and cannabis products safely and responsibly. We take great care in ensuring that our products meet the highest standards of quality and safety. We have been serving the cannabis community for years and have thousands of happy customers to show for it. Our customers' satisfaction is our top priority, and we are proud to have received many positive reviews from them. If you have any questions or concerns about our products, ordering process, or anything else, our team of live agents is always available to help you. We are here to make shopping as easy and stress-free as possible. We want our customers to have the best possible experience with us, from browsing our product selection to receiving their orders. You can trust us to provide you with high-quality cannabis products and exceptional customer service.

Why we use Text or Voice 2FA to verify your account

The security of your information is as important to us as it is to you. In recent years, the rise of user data breaches has risen significantly. As a result, more and more digital spaces are turning to 2FA as a way to protect sensitive information from hackers and other cyber security risks. Text or Voice call two-factor authentication is a difficult form of verification for hackers to compromise. By verifying your account with your phone number, we're able to confirm your identity more thoroughly during the checkout process. We acknowledge that this is a new request from us and we want to assure our customers that their information is safe with us. We do not share your information with anyone.