Payment & Fees

Why Am I Being Charged Tax?

If you've noticed charges for Goods and Services Tax (GST) or Harmonized Sales Tax (HST) on your online purchases, you're not alone. This change is part of Canadian regulations aimed at levelling the playing field between online and in-store shopping. Understanding the Taxes GST is a federal tax, while HST combines federal and provincial components in certain provinces. These taxes are now applied based on your location, so if you live in a province with GST or HST, these charges will appear at checkout.

I've Sent my Payment. What's next?

After you have made your payment, it may take up to 40 minutes for us to receive it. When you send an e-Transfer or accept an Interac Money Request, Interac might hold your funds. During this time, the payment will show as "pending" in your online banking until it is cleared. Once we process your payment, we will send you an email to confirm the deposit, and your order status will change to "Processing." Orders are typically shipped within 24-48 business hours once payment is received. You will receive an email with tracking information once your order has been shipped. Please note that if you have already submitted your payment, there is no need to inform us separately. You will receive confirmation once your order enters the processing stage.