Ordering

The item I bought is Out of Stock?

At checkout, you may opt to receive a substitute item or store credit if a product is out of stock. We get how disappointing it can be to discover that the product you bought has run out of stock. However, we have two options available that will help us provide you with the best possible solution. Our first option is to opt for a substitute product. Our team carefully selects similar products that are of the same quality and meet your requirements. This way, your order will be shipped without any delays. Alternatively, you can choose to receive store credit instead. This credit can be used towards any future purchases. Our team will contact you by email to provide any updates and credit. We are committed to providing you with the best possible shopping experience. Let us know which option you prefer, and we'll take care of the rest.

What if I don't like a product?

At Xpress Grass, we get that everyone has their own unique tastes and opinions. So, we're totally open to hearing any feedback you might have about our products! Plus, you can score some points just by leaving a Product Review. In cases of a Defective Product, find out how to Request a Refund. Defective Product A defective product is when something is wrong with an item that stops it from working properly or makes it unsafe for use. Defects can happen during manufacturing, design, or even when it gets shipped. Physical damage, missing parts, wrong assembly, non-working components, or other issues can all be signs of a defective product. When a product is defective, it doesn't meet the normal standards of quality and functionality. Product Not to One's Liking On the flip side, if a product just isn't your cup of tea, it means you don't personally like or enjoy it, even if it doesn't have any defects or functional problems. This can be attributed to taste, preference, or personal feelings. It might have to do with how it looks, its features, how it performs, the colour, or any other subjective aspect that doesn't match what you want or expect. Please note:** If a product isn't to your liking, we can't offer compensation. However, we're always happy to suggest some personalized product recommendations that might be more up your alley!

Why was my order cancelled?

Cancelled orders Orders are held for up to 24 hours Orders are automatically cancelled if payment is not received within 24 hours of placing your order. What to do When an Order is Automatically Cancelled We understand that there are times when payment may not be able to be made in time, or there may have been a problem with the payment method. If you have sent your payment in and the order status is Cancelled, then please contact a live agent and we can assist you in sorting this out. Is There a Way to Prevent an Order from Being Automatically Cancelled? Yes! The best way to prevent an order from being automatically cancelled is to make your payment as soon as possible within the 24-hour time period. This will ensure that your order is processed on time and is not cancelled.

Is there an order minimum?

Order minimum No, there is no order minimum! Isn't that awesome? Click here to start shopping.