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How to update my address and account details?
How to update my address and account details?
Chloe avatar
Written by Chloe
Updated over a week ago

Learn how to update your address and account info on your XpressGrass account. We'll explain how to modify your email, password, shipping, and billing addresses.

Updating Account Details

To update your email address and password on your XpressGrass account, simply log in, navigate to 'My Account' and locate the 'Account Details' tab. From there, you can change your password or update your email. Click 'Save Changes' before exiting.

Updating Saved Addresses

To edit your shipping or billing address, navigate to 'My Account, and then click on 'Addresses'. Here, you can add or edit your shipping and billing addresses.

You can also confirm or modify your address before placing an order during checkout.

Important Note: Editing your Billing Address will also update your Shipping Address.

Changing the Address for an Existing Order

If you need to change the shipping address for an unpaid or unshipped order, please contact our support team. Our live agents will assist you in updating your address.

It is important that you provide the correct address during the checkout process when placing your order in order to ensure successful delivery. As per our policy, we do not offer refunds for mistakes related to the shipping address, please double-check before finalizing your order.

If your order has already been shipped and you couldn't change the address in time, you still have options. Contact Canada Post using the tracking link provided to redirect the package to the correct address, if possible.

*Please note: It is the customer's responsibility to provide a complete and accurate delivery address. Refunds cannot be offered for orders that don't arrive due to incorrect, or incomplete addresses.

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