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Why was my order cancelled?
Why was my order cancelled?
Cancelled orders
Chloe avatar
Written by Chloe
Updated over a week ago

Orders are held for up to 24 hours

Orders are automatically cancelled if payment is not received within 24 hours of placing your order.

What to do When an Order is Automatically Cancelled

We understand that there are times when payment may not be able to be made in time, or there may have been a problem with the payment method. If you have sent your payment in and the order status is Cancelled, then please contact a live agent and we can assist you in sorting this out.

Is There a Way to Prevent an Order from Being Automatically Cancelled?

Yes! The best way to prevent an order from being automatically cancelled is to make your payment as soon as possible within the 24-hour time period. This will ensure that your order is processed on time and is not cancelled.

If you have any further questions or concerns, please don’t hesitate to contact a live agent and they will be ready to provide you with support.

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