Orders Shipped Via Canada Post:

On occasion Canada Post may experience delays, however, most orders are delivered within 6 business days from the initial ship date. You can check out Canada Post delays here!

If your order is not delivered by the 10th business day in transit, please don't hesitate to reach out to a live agent and we would be happy to investigate this for you and work towards a resolution.

In the unlikely event that your order does not arrive, check in with a live agent and we will investigate this as part of our Delivery Guarantee.

*Please reach out to us prior to contacting Canada Post

Same-Day & Next Day Delivery Orders

If your same-day or next-day delivery order has not arrived within the outlined delivery time frame, check in with a live agent and we can provide an ETA from our local courier for you.

Check out the following help articles for our delivery waves:

Learn About Same-Day Delivery in Ontario

Learn about Next-Day Delivery in the Greater Toronto Area

Learn about Same-Day Delivery in Vancouver

As always, our live agents are ready to chat if any questions or concerns come up!

*Please note that it’s the customer’s responsibility to provide a complete and valid delivery address and name to ensure a successful shipment.

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