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Where Is My Order?
Where Is My Order?
Chloe avatar
Written by Chloe
Updated over a week ago

Orders Shipped Via Canada Post:

On occasion Canada Post may experience delays, however, most orders are delivered within 6 business days from the initial ship date. You can check out Canada Post delays here!

If your order is not delivered by the 10th business day in transit, please don't hesitate to reach out to a live agent and we would be happy to investigate this for you and work towards a resolution.

In the unlikely event that your order does not arrive, check in with a live agent and we will investigate this as part of our Delivery Guarantee.

*Please reach out to us prior to contacting Canada Post

Canada Post Package Marked Delivered:

Sometimes Canada Post will prematurely update the tracking as delivered, prior to actually delivering the parcel. If Canada Post's tracking shows that your order has been labeled as "delivered," but you have not physically received the package yet, we ask that you please wait 48 hours after this update to ensure the order is delivered.

If you do not receive your order within 2 business days of being 'delivered', please let us know and we will look into this on your behalf!

Same-Day & Next Day Delivery Orders

If your same-day or next-day delivery order has not arrived within the outlined delivery time frame, check in with a live agent and we can provide an ETA from our local courier for you.

Check out the following help articles for our delivery waves:

As always, our live agents are ready to chat if any questions or concerns come up!

*Please note that it’s the customer’s responsibility to provide a complete and valid delivery address and name to ensure a successful shipment.

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