If you feel you have received a defective item, please chat with a live agent and provide details of the issues you are experiencing.

We will require the following:

  • Your order number

  • A description of the product issue

  • The product name

  • Photo or video of the defect

Our support staff will then review your claim and notify you promptly as to whether your claim has been approved, or denied. If your claim is approved, we are happy to provide you with a store credit to your account.

Please note, XpressGrass does not provide returns or exchanges; nor do we offer cash refunds of any kind.

If you have any questions or concerns, don't hesitate to reach out to our knowledgeable support staff! They are available to answer all your questions via live chat.

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