Our goal is to provide you with the best possible experience and ensure you're satisfied with your purchase. If you've received a defective item or an item is missing from your order, don't worry! We're happy to help sort it out. You can request a refund for the product(s) in question.
Requesting a refund is easy. Simply log in to your account, go to your order history, locate the item(s) you want to request a refund for, and click on "Ask for a Refund." You will be asked to provide a reason for your request and a description of the issue. If applicable, including a photo or video of the issue can help expedite the process.
Once you've submitted your refund request, our agents will review it and get back to you with a decision as soon as possible. To check on the status of your refund request, click on "My Refund Requests" under your account. If the status is "Processing" or "On Hold," that means we're still reviewing your request.
Please note, XpressGrass does not provide returns or exchanges, nor do we offer cash refunds of any kind.
Please keep in mind that our support agents reserve the right to approve or deny your refund request based on our policies, and can only approve refunds for items that are deemed defective, damaged, or lost.
If you have any questions or concerns, don't hesitate to reach out to our knowledgeable support staff! They are available to answer all your questions via live chat.